is a comprehensive project aiming to provide information for immigrants who wish to reside in Spain

It is the result of a cooperation between the NGOs Teléfono de la Esperanza and Salud Entre Culturas and it is sponsored by Obra Social La Caixa

Teléfono de la Esperanza (Hope Telephone) is a Non-Profit Organization created in 1971 in Spain to assist Spanish-speaking people in a state of emotional crisis such as loneliness, mourning or depression through psychological support provided by volunteers. It has pioneered the promotion of emotional health and volunteerism.

The program offers a free qualified service that helps people through active listening so that they can become aware of the resources they possess to overcome their own problems.  

Through the last 45 years, thousands of people with a personal, familial or psychosocial crisis have received psychological support to overcome these emotional episodes that affect all human beings.

The Asociación Internacional del Teléfono de la Esperanza-ASITES (International Association of the Hope Telephone) is a social-initiative entity. It was founded by Serafín Madrid and awarded with the Public Utility denomination in 1972. It is a founding member of the Plataforma del Voluntariado de España (Spanish Platform of Volunteerism) as well as a full member of the Geneva-based International Federation Of Telephonic Emergency Services and the International Association of Suicide Prevention. Teléfono de la Esperanza is formally bound to the World Health Organization through these organizations. It also has collaborative agreements with several universities in Spain and abroad and with various private entities and public offices.

In Spain it is present in 30 provinces but also has offices outside of our borders: in Zurich, Switzerland; Tegucigalpa and San Pedro Sula, Honduras; Bogotá, Medellín, Colombia; and Quito, Ecuador.

Based on experience, Teléfono de la Esperanza has built ‘preventive help networks’ in order to promote emotional health through lectures, workshops, training groups, self-help groups and conferences as well as to enhance emotional well-being in patients.

Furthermore, Teléfono de la Esperanza offers specific training for those with a deep motivation to guide people in a situation of crisis. We help to train those willing to help.

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Salud Entre Culturas (Health Among Cultures) is a Non-Governmental Organization with the main aim of integrating immigrants arriving in Spain through social health education support. It is part of the Asociación para el Estudio de las Enfermedades Infecciosas (Research Association for Infectious Diseases), a non-profit organization created by medical doctors belonging to the Infectious Diseases Department at the Ramón y Cajal University Hospital in Madrid. It was created in 1991 and declared Public Utility in April 2003.

Since 2006, Salud Entre Culturas’ activities have focused on the development of several projects within the field of prevention and education in health that are culturally and linguistically adapted to those people from other countries that decide to reside in Spain.

  • The program NEW CITIZENS, NEW PATIENTS was set in motion in 2007 in Madrid and, since then, the activities included within this program have spread to other autonomous communities. It is both a pioneer and an innovative initiative. Through workshops that are adapted for immigrant populations, attendees receive information on how to prevent infectious diseases. They also receive education on basic health topics.
  • Since 2014, Salud Entre Culturas has concentrated part of its efforts in controlling CHAGAS DISEASE. Chagas is a degenerative disease that some 45 000 Latin Americans residing in Spain (unaware in the majority of the cases) have. We carry out systematic screening to detect Chagas disease in Latin Americans residing in Spain along with the Foundation Mundo Sano within the frame of the program Silent Diseases Screening: Chagas Disease.
  • Due to the increasing need of medical assistance in other languages, Salud Entre Culturas created the program CREATING BRIDGES: MANAGEMENT OF CULTURAL DIVERSITY WITHIN THE SANITARY BACKGROUND in 2006 thus enabling health staff and patients from different cultures to communicate with each other. We have interpreters for the main languages spoken by the immigrant populations residing in Spain so we can offer a medical interpreting service on the spot.










Obra Social “La Caixa” (La Caixa Social Projects) sponsors and promotes many programs and initiatives in order to help people everywhere and build a society with a greater number of opportunities. In 2015, for the eighth year in a row, La Caixa spent 500 million euros in creating opportunities that would improve the standard of living for those with higher needs by providing support to social entities and by promoting volunteerism. This year it promoted more that 40,000 social initiatives. The Project Salud Esperanza is included within these initiatives.

La Caixa was created 110 years ago with a specific mission: to build a better and fairer society. It was created to be a benchmark for our society in developing durable solutions that cover basic needs for people and generate equal opportunity. La Caixa also wishes to become a benchmark in creating answers to the challenges within the field of research and in spreading culture and science to reach everyone.

The main activities in La Caixa Foundation until 2019 will aim at keeping the focus on social projects (they make up more than half the budget). The foundation also wishes to broaden the impact of key social activities, such as job promotion and the fight against child poverty, through projects that support apprenticeship and development for children and youngsters at risk of social exclusion.